Customer Care Officer - Glengowrie Gymnastics Centre

THE ROLE

We are seeking Customer Care Officers to join us at our gymnastics facility in Glengowrie. YMCA Gymnastics Glengowrie offers a range of gymnastics programs from beginners, including KinderGym and Mini gym, through to recreational gymnastics and competitive gymnastics where students can participate competitively.

Customer Care Officers are the face of our organisation, responsible for ensuring all members and guests receive the highest possible level of service. You will be the first and main point of contact for all Gymnastics Centre members and guests. You will be responsible for cash handling and POS, telephone operation, program information, enrolment sales and enquiries. Your exceptional customer service skills will be challenged through the need to multi-task and problem solve, while always ensuring a positive customer experience.

ABOUT THE Y

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. With approximately 1,000 employees (and growing), we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

Our aim is to develop the whole person, helping all South Australians connect with a better life. Not only their physical fitness and capabilities, but also their sense of identity, purpose, hope and dignity; psychological health; resilience; social connectedness; lifelong learning; and their own contribution back into the community. All the elements that together constitute a full, healthy, productive, and satisfying life.

SKILLS & EXPERIENCE

Successful candidates will also have, or be willing to obtain:

• HLTAID009 Perform CPR or equivalent
• Excellent communication and interpersonal skills
• Strong customer service orientation with a friendly and approachable demeanor
• Proficiency in basic computer applications (MS Office, Outlook)

To view the position descriptions for this role, please visit our website at https://www.sa.ymca.org.au/get....

THE BENEFITS

• The opportunity to join a leading provider of recreation, community, and children’s services.
• Free access to YMCA South Australia’s recreation facilities.
• A culture of empowerment and growth with ongoing opportunities for career development.
• A supportive team of passionate and professional individuals.

LIKE TO KNOW MORE?

For a confidential discussion about this opportunity, please contact Allie Biviano at gymnastics@ymcasa.org.au or (08) 8295 1774.

HOW TO APPLY

Does this sound like you? Please submit your resume and cover letter to Allie Biviano at gymnastics@ymcasa.org.au.

You must address the key selection criteria in your application.

Please note, only shortlisted applicants will be notified.

COMMITMENT TO SAFEGUARDING CHILDREN

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we ensure that all of our candidates are appropriately screened to make sure that the right people are in the right roles. This includes:

• National Police Check (issued in the last 6 months)
• DHS Working With Children Check
• International Criminal History Record Check (if worked overseas in the last 5 years)

To learn more about our screening processes, click here to view our Safeguarding Children and Young People Policy:

https://www.sa.ymca.org.au/who...

YMCA South Australia is an equal opportunity employer and is committed to safeguarding children and young people and other vulnerable people.